Q38. You want to provide an omnichannel experience to your customers by extending your webshop personalization experience to another channel. In this context, what is the recommended practice for identifying contacts?

Q39. A contact no longer wants to receive SMS marketing messages from you, so opts out. What types of messages can you still send? Note: There are 2 correct answers to this question.

Q40. You receive a call from the marketing team saying they need to make a decision about a campaign to collect new contacts with an SAP Emarsys Customer Engagement form. Is it possible to check the number of new contacts who signed up via an active SAP Emarsys Customer Engagement registration form?

Q41. You are an account owner. You are asked to add a new administrator with access to Smart Insight.
Which user role do you select?

Q42. Which of the following statements apply when importing product data files into SAP Emarsys Customer Engagement? Note: There are 2 correct answers to this question.

Q43. You want to import sales data into Smart Insight on a regular basis. What is the recommended frequency?

Q44. In January you will want to target contacts who signed up in store during the festive holidays, so you want to segment by the registration source and the registration date. What field types do you need to create? Note: There are 2 correct answers to this question.

Q45. What does the CRM Ads – Remove from Audience node do in the Automation Center?

Q46. How do you build a segment for contacts who recently opened an email, visited the website or made a purchase?

Q47. Which of the following are supported functionalities within the SAP Emarsys Customer Engagement plug-in for Shopify? Note: There are 2 correct answers to this question.

Q48. Yesterday, David purchased a very elegant suit from your Web shop, while Andrew bought a simple discounted T-shirt. You’d like to send different messages to them depending on their total purchase amount. What node do you need to use?

Q49. In your test campaign, only 50% of push messages are delivered. The error message states “Invalid push token”. What do you do?

Q50. What can the plus signs (+) in the Email Analytics Overview page mean? Note: There are 2 correct answers to this question.

Q51. The image below shows the summary page of your mobile app tutorial program. What do the “583 Messages” represent? Note: There are 2 correct answers to this question.

Q52. You are tasked with setting up a new product feed for SAP Emarsys Customer Engagement. What rules should you follow to ensure the feed is accepted? Note: There are 2 correct answers to this question.

Q53. You just had a new product range added to your online store and you want to target your VIP clients with a one-off multi-channel promotional program. Which entry node do you use?