[May-2022] 1Z0-1003-21 exam torrent Oracle study guide [Q27-Q51]

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[May-2022] 1Z0-1003-21 exam torrent Oracle study guide

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QUESTION 27
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the ‘Use real-time traffic data’ feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?

Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.

When the technician completes an activity, the travel durations to the rest of the activities along their route will be updatedwith real-time traffic data.

When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.

Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

QUESTION 28
Your customer wants toupdate technician inventory using the Inbound API using the following:

Given the <head> node of this request, which two statements are correct?

Any existing inventory not listed in the body of the request will be deleted

Required inventory can be specified

Only serialized inventory will be updated.

Customer inventory will be updated

Only inventory in a technician’s pool will be affected

QUESTION 29
Which two are correct statements regarding Daily Extract file data configuration?

Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.

Customized data sets can be created for individual instances of OFSC.

Data from a single data set can be configured to be extracted in any numberof Daily Extract files

All data sets can be configured to include custom properties and fields.

Daily Extract files cannot be set up to extract data from multiple data sets

QUESTION 30
A customer wants to ensure that their OFSC users’ passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

Password must contain upper and lowercase letters.

Password must contain special symbols.

Password must differ from old password.

Password must not contain more than X characters.

Password must not contain personal details.

Password must contain letters.

QUESTION 31
The Displaysetting “Idle Time Minimum” is set to 5 mins. What is the consequence of this setting?

Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.

The mobile resource’s alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.

Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red
“jeopardy” color in OFSC Mobility.

Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.

QUESTION 32
Which two statements are correct regarding String and Integer property types?

Both property types can contain alphanumeric characters and punctuation.

Both property types can containGeolocation elements.

Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.

Both property types can include regular expressions.

QUESTION 33
Which two statements are correct regardingDelivery Windows in Oracle Field Service Cloud (OFSC)?

Delivery Windows are calculated for all Activity Types by default.

Delivery Windows are enabled per Resource Type calculations.

Delivery Windows are configurable by size and granularity by Activity Type.

Delivery Windows are configurable by size and granularity as a global setting in OFSC.

Delivery Windows are enabled and calculated per Activity Type configurations.

QUESTION 34
A customer has chosen to override learned activity durations for a periodof time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

Activity duration overridescan only be started or stopped manually within the OFSC Core Application.

Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.

OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.

An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

QUESTION 35
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.

Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.

Create a String property with a Phone element and use a Regular Expression to ensure onl.
properly formatted phone number can be entered if the customer would like to receive additional information

Create an Enumeration property with two radio buttons, one for “Yes” and another for “No”.

Create an Integer property with two check boxes, one for “Yes” and another for “No”.

QUESTION 36
Which three statements are trueregarding resource calendar options?

Shifts can be used within a variety of work schedules.

Nonworking time is used to identify known absences such as vacations or holidays.

Nonworking reasons are set by default and cannot be modified.

Holidays for calendars are defined using the configuration option of Holidays.

Work Schedules can contain combinations of shifts and nonworking times.

Working time can contain multiple work schedules.

QUESTION 37
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

A Time Slot is a configured interval Within which an activity is estimated tostart and end.

Time Slot is a configured interval within which an activity is estimated to start.

An ‘all-day’ Time Slot’s actual window spans from the beginning of a day’s first configured shift through the end of the last shift.

Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

QUESTION 38
Which two statements are correct regarding the characteristics of an SLA window?

An SLA window indicates when an activity should be completed.

An SLA window indicates how long an activity should take to complete.

An SLA window indicates that there is enough time available within it to perform an activity.

An SLA window indicates when an activity should start.

QUESTION 39
Yourcustomer wants to configure an inner step message (“B”) to send an email if a previous message (“A ) has Failed.
Which statement explains how this can be supported?

In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.

In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.

In the Message Scenario screen’s Next Stepstab of message B, add message A as the Next Message Step with the final status Failed”.

In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.

QUESTION 40
Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

If “Work Zone support” is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone.

Under Business Rules, enable “Allowclosing booking on work zone level”.

Under Quota > View > Configuration, enable “Allow closing booking on work zone level” for every capacity-enabled bucket.

Under Resource & Bucket Info, enable “Allow closing booking on work zone level” for everycapacity-enabled bucket.

QUESTION 41
Which two settings are required to ensure that the “Not activated on time” alert is shown in the GUI for a resource inthe system?

Create a “Route is not activated” launch condition in Message Scenarios.

Select the “Enable ‘Not activated in time” alert and trigger” within the Resource Type features of that resource.

Configure the “Route has not been started XX minutes after the start time of resource work day” Alert setting.

Create a “Not activated on time” action linkon the resource’s Activate Queue.

Create a resource filter that has an “Activated contains Activated” condition.

QUESTION 42
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

Home zone radius = 5 miles with overstep weight 4

Home zone radius = 5 miles with overstep weight 9999

Home zone radius= 5 miles with overstep weight 2000

Home zone radius = 5 miles with overstep weight 600

QUESTION 43
Which statement is true regarding Travel Areas in OFSC?

Travel Areas define a company’s serviceable geography and are made up of groups of work zones.

A Travel Area can be assigned to a bucket or a resource.

Travel between work zones within different Travel Areas will not be calculated for statistical use.

A given work zone can be assigned to multiple Travel Areas.

Statistics are calculated using the travels between Travel Areas.

QUESTION 44
Which option correctly describes the Time Limit setting within a routing plan?

A routing plan will be stopped once its runtime duration reaches the Time Limit.

A recurrent routing plan will no longer run ifthe current time has exceeded the Time Limit configured for the plan.

No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.

The Time Limit setting controls whether overtime is allowed for therouting plan.

QUESTION 45
A client requires that an updatedcustomer’s signature and site photograph be captured for all ‘reopened’ activities.
Which property and screen configuration step meets this requirement?

Set the signature and site photograph properties to have ‘blank’ default values when the conditionof
‘astatus = reopen’ is met.

Ensure that the ‘Clone property data on Reopen or Prework1 parameter is deselected for the signature and site photograph properties.

Set a Regular Expression for the signature and site photograph properties with an assigned value of
‘Updated’.

Select the ‘Clone property data on Reopen or Prework’ parameter on the ‘Reopen Activity’ context and enter the appropriate properties in the ‘Exceptions’ list.

QUESTION 46
A scheduled activity with an ‘Installation’ work skill existSiin a bucket and is ready to be routed.
A resource within that bucket – John Smith – has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

Routing will notassign that activity to John Smith due to a soft skills mismatch.

Routing will not assign that activity to John Smith due to a work skills mismatch.

Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.

Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the ‘Installation’ work skill directly designated on their records either.

QUESTION 47
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?

Enable the Messages report within a Dashboard, which can be filter condition and ‘Resource Type’ for the current date.

Configure the Resources list to ensure that values for the ‘Show/Hie Queues’ and ‘Resource Type’ filters can be selected.

Configure a resource filter with the conditions: ‘Resource Type in Cc PM1, and ‘Activated is not null’ for use within the List/Time/Map/Dai

Create a step within a Message Scenario to set an ‘Activated’ custo whenever the 8 AM – 5 PM shift is assigned.

QUESTION 48
Which two statements are true regarding managing inventory in OFSC?

Resources can share inventory when using OFSC Collaboration.

The only inventory pools are “customer”, “resource”, and “installed”.

Inventory can beadded to a bucket on the Resource Tree and shared among all child resources.

Resources can share inventory when they are working as a team.

QUESTION 49
Which two statement are correct regarding activity assignment via Collaboration?

An activity dragged and dropped into a Collaboration chat with a resource must be accepted by that resource in Oer for it to be assigned.

An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.

An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.

An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

QUESTION 50
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.

Clone the Daily Extract outbound integration channel as a DBaaSchannel, select the data set entities specifying ‘real-time’ as the data transfer option, then add fields to the entities.

Create an outbound integration channel for DBaaS, select the data set entities specifying ‘once daily’ as the data transfer option, then add fields to the entities.

Create an outbound integration channel for DBaaS, select the data set entities specifying ‘realtime’ as the data transfer option, then add fields to the entities.

QUESTION 51
Which three options are valid ‘Units of measure’ in a Resource Type’s[ ‘LoadThreshold’ section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource’s current load?

Overtime cost

Number of activities

Travel time cost

Working hours cost

Hours

Time percent

Oracle 1Z0-1003-21 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe Users and User Type Settings Explain the Usage of Work Skills
Topic 2	Explain the Calendar Capabilities in OFS Describe the Various Launch Conditions
Topic 3	Describe Routing Optimization Options Describe Routing Plan Capabilities
Topic 4	Explain the Capabilities of the Where’s My Technician Theme Explain the Capabilities of OFS Forms
Topic 5	Explain the Usage of Work Zones Inventory and Inventory Types
Topic 6	Explain the Capabilities of the Outbound Integration Channels Describe Quota, Capacity and Booking Options

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[May-2022] 1Z0-1003-21 exam torrent Oracle study guide [Q27-Q51]

Oracle 1Z0-1003-21 Exam Syllabus Topics:

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