NEW QUESTION 56
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

NEW QUESTION 57
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

NEW QUESTION 58
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

NEW QUESTION 59
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success? (Choose two.)

NEW QUESTION 60
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

NEW QUESTION 61
Which two outcomes are expansion opportunities within customer success? (Choose two.)

NEW QUESTION 62
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

NEW QUESTION 63
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

NEW QUESTION 64
What is a lagging indicator of the customer achieving the value proposition?

NEW QUESTION 65
Which statement describes the difference between customer success and customer sales?

NEW QUESTION 66
Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

NEW QUESTION 67
What is the value proposition of customer success for customers?

NEW QUESTION 68
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

NEW QUESTION 69
Which term describes the gap between the features and functions customers purchases and the features and functions customers use?

NEW QUESTION 70
What is a key driver that is creating the need for customer success?

NEW QUESTION 71
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

NEW QUESTION 72
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

NEW QUESTION 73
Which method is directly associated with evaluating a customer outcome?

NEW QUESTION 74
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

NEW QUESTION 75
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

NEW QUESTION 76
Which one of the following solutions enable business outcomes in the financial industry?

NEW QUESTION 77
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)

NEW QUESTION 78
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

NEW QUESTION 79
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?