NEW QUESTION 29
Major Issue Management uses which one of the following capabilities?

NEW QUESTION 30
What is the purpose of a Catalog Item variable?

NEW QUESTION 31
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

NEW QUESTION 32
Out-of-the-box. cases are automatically closed after how many days?

NEW QUESTION 33
From a service provider’s perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

NEW QUESTION 34
In the Customer Service Management space, what does the term asset management mean?

NEW QUESTION 35
In the ‘Action Status’ column on a case list what could a red indicator dot mean? (Choose two.)

NEW QUESTION 36
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

NEW QUESTION 37
Regarding Account Teams, what is the purpose of marking a role as ‘unique’?

NEW QUESTION 38
From what places in SN can an agent create a case? (Choose three.)

NEW QUESTION 39
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

NEW QUESTION 40
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

NEW QUESTION 41
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?

NEW QUESTION 42
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

NEW QUESTION 43
What role does the Engagement Manager play before the Workshop? (Choose two.)

NEW QUESTION 44
Match the business rule to its function in the Self-Service Portal.
Hot Area:

NEW QUESTION 45
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)