NO.26 Which definition matches the After Call Work option Optional?

NO.27 Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

NO.28 When you delete a flow, it removes only the current version of the flow.

NO.29 Which speech recognition feature is enabled by default for new Inbound call flows?

NO.30 Select all the naming requirements for prompts. (Choose two.)

NO.31 Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

NO.32 You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

NO.33 What would you select from the Performance menu to view real-time statistics for all active campaigns?

NO.34 What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

NO.35 Which variable’s value indicates whether the flow is running in debug mode?

NO.36 Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

NO.37 Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

NO.38 When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)

NO.39 Select the correct format for a literal string expression for the following sentence: He said, “I will schedule the meeting for the specific time zone with AM/PM settings”.

NO.40 A system that routes interactions based on an algorithm which determines the best available agent for an interaction

NO.41 To route an incoming call based on the current time, _____ is the best method.

NO.42 Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

NO.43 Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

NO.44 Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

NO.45 What is the maximum prompt file size you can upload?

NO.46 Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

NO.47 The FindSkill() function is not case sensitive when performing a search.