QUESTION 28
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

QUESTION 29
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

QUESTION 30
What are two parts of a Single Sign-on message flow? {Choose two.)

QUESTION 31
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

QUESTION 32
What is the function of the CVP Subdialog Return element in a VXML application?

QUESTION 33
In a contact center, agents must select the Reason Code when they go to the “Not Ready” state. Which configuration by an administrator in Agent Desk Settings allows this action?

QUESTION 34
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

QUESTION 35
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

QUESTION 36
What is the maximum number of attributes that can be assigned to an Agent?

QUESTION 37
Which two functionalities should a Contact Center typically be provided? (Choose two.)

QUESTION 38
Which two steps are required to configure a Supervisor? (Choose two.)

QUESTION 39
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

QUESTION 40
Which variable remains available to all scripts in the system until reset?

QUESTION 41
How many Workflows are supported by Finesse?

QUESTION 42
How can the Extension Mobility feature be described?

QUESTION 43
Which .bat file displays the status of the VXML server and the applications running?

QUESTION 44
Which two components must a script be associated with to run? (Choose two.)

QUESTION 45
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

QUESTION 46
How many teams can an Agent be a part of?

QUESTION 47
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

QUESTION 48
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?