NEW QUESTION 46
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

NEW QUESTION 47
Which of the following statements is NOT true regarding numbering plan?

NEW QUESTION 48
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

NEW QUESTION 49
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

NEW QUESTION 50
Alerts that have been read are not included in the alert count, even if they are still active.

NEW QUESTION 51
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

NEW QUESTION 52
Under which container is Queue available?

NEW QUESTION 53
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

NEW QUESTION 54
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

NEW QUESTION 55
Which options can be configured when setting up a queue? (Choose two.)

NEW QUESTION 56
How do you represent your organization when you contact the Genesys Cloud CX support team?

NEW QUESTION 57
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

NEW QUESTION 58
What is the maximum limit for creating performance dashboards for private users?

NEW QUESTION 59
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

NEW QUESTION 60
Genesys Cloud CX tracks metric statistics in __________ minute intervals.

NEW QUESTION 61
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

NEW QUESTION 62
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

NEW QUESTION 63
You cannot add variables to a script.

NEW QUESTION 64
Where are Genesys Cloud CX call recordings stored by default?

NEW QUESTION 65
What is the correct statement about Divisions?

NEW QUESTION 66
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

NEW QUESTION 67
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

NEW QUESTION 68
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

NEW QUESTION 69
Which of following file formats are available to export a report? (Choose three.)

NEW QUESTION 70
Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?