Q23. Which view in Genesys Cloud provides an hourly breakdown of adherence and activities?
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Q24. In Genesys Cloud, time-off requests are managed primarily within which interface?
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Q25. In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
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Q26. Which feature in Genesys Cloud allows you to adjust the predicted call volume?
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Q27. Which two features are accessible within the forecast editor?
(Choose two)
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Q28. Which setting in a work plan is configured to define the tasks agents perform during their shifts?
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Q29. What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
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Q30. Which two features in real-time adherence monitoring allow administrators to address non-adherence issues immediately?
(Choose two)
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Q31. How long does it take for a load-based schedule to be generated?
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Q32. In Genesys Cloud workforce management, an activity code must always impact adherence.
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Q33. The historical adherence report is useful for:
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Q34. What is the primary use of intraday monitoring?
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Q35. Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
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Q36. What is the purpose of the Schedule Editor in Genesys Cloud?
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Q37. Which activity code type is typically used for non-customer-facing tasks?
Response: