NEW QUESTION 70
Cloud Kicks’ existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

NEW QUESTION 71
A strategy designer and a UX team have recently workshopped and developed a plan around the team’s purpose and how they will align with the rest of the organization’s goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?

NEW QUESTION 72
Cloud Kicks (CK) is launching a new online store and wants to get a better understanding of its market wants and needs to create compelling customer experience. CK’s strategy designer recommends utilizing the Jobs to Be Gone framework.
What are the core principles of the Jobs to Be Gone framework?

NEW QUESTION 73
At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

NEW QUESTION 74
A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

NEW QUESTION 75
Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?

NEW QUESTION 76
Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company’s latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

NEW QUESTION 77
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

NEW QUESTION 78
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?

NEW QUESTION 79
Cloud Kicks’ sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

NEW QUESTION 80
An insurance company has a calc banding process that involves multiple team members, different departments, and many disparate systems Which Salesforce automation tool should a strategy designer recommend to improve business process efficiency?

NEW QUESTION 81
Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

NEW QUESTION 82
Cloud Kicks’ primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

NEW QUESTION 83
Cloud Kicks’ users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
What do these qualitative findings Indicate about the new offering”?

NEW QUESTION 84
A start-up specializing in creating healthcare apps for both patients and family caregivers is looking for ideas to develop new features. The company plans on organizing a brainstorming session with staff members from various teams.
What is a rule strategy designers should follow when facilitating a brainstorming session?

NEW QUESTION 85
The team at Cloud Kicks is spending too much time curating dashboards of the company’s sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

NEW QUESTION 86
Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company’s website navigation menu. CK’s strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

NEW QUESTION 87
The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

NEW QUESTION 88
A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.
What value should the architect get by engaging in this workshop?

NEW QUESTION 89
Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK’s executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.
Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

NEW QUESTION 90
A strategy designer leading a UX team needs to articulate their team’s purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members’ understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

NEW QUESTION 91
A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

NEW QUESTION 92
Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company’s website navigation menu. CK’s strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

NEW QUESTION 93
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

NEW QUESTION 94
Cloud Kick’s sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?