Prepare for the Actual Salesforce Designers User-Experience-Designer Exam Practice Materials Collection [Q42-Q58]

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Prepare for the Actual Salesforce Designers User-Experience-Designer Exam Practice Materials Collection

Salesforce Designers Certified Official Practice Test User-Experience-Designer – Sep-2024

NO.42 Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?

Service-Blueprinting Workshop

Management Committee Meeting

Pitch Session

Service Usability Testing

NO.43 Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
Shipment records that belong to their teams can be seen by other users.
Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.

Use runAs in test class to enforce user permissions and field-level permissions.

Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.

Use isSharable keyword in Apex classes to assurerecord visibility.

Use isAccessible() method in Apex classes to check field accessibility

NO.44 Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK’s UX Designer undertake the steps of this process to achieve maximum impact?

Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback

Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

Explanation
A human-centered design process is a creative approach to solving people’s problems that begins with identifying their needs and ends with creating solutions that meet those needs1. A human-centered design process typically involves the following steps in this order23:
Observation: This step involves researching and understanding the users, their context, their goals, their pain points, and their behaviors. Observation methods include interviews, surveys, ethnography, contextual inquiry, and data analysis.
Ideation: This step involves generating and exploring a wide range of possible solutions that address the users’ needs and problems. Ideation methods include brainstorming, sketching, mind mapping, affinity diagramming, and storyboarding.
Prototyping: This step involves creating and testing low-fidelity or high-fidelity representations of the proposed solutions, such as mockups, wireframes, or interactive models. Prototyping methods include paper prototyping, digital prototyping, and rapid prototyping.
User Feedback: This step involves collecting and analyzing feedback from the users on the prototypes, such as their opinions, preferences, satisfaction, and suggestions. User feedback methods include usability testing, user testing, focus groups, and surveys.
Iteration: This step involves refining and improving the prototypes based on the user feedback, and repeating the prototyping and user feedback steps until the optimal solution is achieved. Iteration methods include agile development, design sprints, and A/B testing.
Implementation: This step involves deploying and launching the final solution to the users, and monitoring and evaluating its performance and impact. Implementation methods include release management, change management, and analytics.
References: Relationship Design – Trailhead, Human-Centered Design: Definition and Stages – Interaction Design Foundation, Human-Centered Design Process – Salesforce UX The order in which CK’s UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user’s preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
Prototyping: Creating a prototype of the potential solution to test out with users.
User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
Iteration: Iterating on the prototype based on the feedback from users.
Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process

NO.45 A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?

Wireframe Prototype

Heuristic Review

Dairy Study

Task Analysis

NO.46 Cloud Kicks’ website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.
Which out-of-the-box design approach should be recommended?

Use custom CSS to override the default template and Theme panel styles.

Create branding sets and assign them to each audience using audience targeting.

Use unique sites under digital experiences for each audience and tailor the look and feel of each.

Create a custom theme for each audience and apply it to the same site.

NO.47 A UX Designer wants to plan and communicate the intended page layouts of a community portal.
Which tool should they use?

Journey Mapping

Wireframes

Personas

Process Flows

NO.48 A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?

Einstein Next Best Action

Lightning Toggle

Accordion

Highlights Panel

NO.49 Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.
Which detail could be verified by testing keyboard navigation for accessibility?

Tabbing order is logical.

Keyboard actions provide audio feedback.

Actionable items are highlighted in a specific color.

NO.50 Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography’

Component Blueprints

BEM Naming Classes

Utility Classes

NO.51 What are two benefits of inclusive design?
Choose 2 answers

Removing the need for 508 compliance

Extending access to more users

Reducing friction for users in achieving their goals

Tailoring a solution to one type of user

NO.52 A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?

Compassionate Design

Relationship Design

Service Design

User Experience Design

NO.53 Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

SIPOC Map

High-Level Process Map

Cross-Functional Flowchart

Value Stream Map

NO.54 What is a goal of usability testing?

Showing users how to use the design in the right way

A Learning about the user’s behavior and preferences

Identifying the best variation of a page

NO.55 Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company’s brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly.
Which additional UX elements should be reviewed to influence the brand experience?

Visual Design, Harmony, and Responsiveness

Visual, Content, and Interaction Design

Shapes, Interaction Design, and Typography

The additional UX elements that should be reviewed to influence the brand experience are visual, content, and interaction design. These elements are essential for creating a consistent, engaging, and memorable user experience that reflects the company’s brand identity and values12.
Visual design refers to the use of colors, shapes, typography, images, icons, and other graphical elements to create a visual hierarchy, contrast, balance, and harmony on the page13. Visual design affects the user’s perception, emotion, and attention, and cancommunicate the brand’s personality, tone, and message13. For example, Cloud Kicks can use their logo, colorscheme, and font to create a recognizable and distinctive visual identity for their portal landing page4.
Content design refers to the creation, organization, and presentation of text, audio, video, and other media to convey the brand’s value proposition, story, and information to the user15. Content design affects the user’s understanding, interest, and trust, and can communicate the brand’s purpose, benefits, and voice15. For example, Cloud Kicks can use clear, concise, and compelling headlines, subheadings, and body text to highlight their products, services, and customer testimonials on their portal landing page.
Interaction design refers to the design of the user interface elements, such as buttons, links, menus, forms, and sliders, that enable the user to interact with the page and perform tasks1 . Interaction design affects the user’s behavior, satisfaction, and feedback, and can communicate the brand’s functionality, usability, and responsiveness1 . For example, Cloud Kicks can use intuitive, consistent, and accessible navigation, search, and filtering options to help the user find what they are looking for on their portal landing page.
By reviewing and improving these UX elements, Cloud Kicks can ensure that their portal landing page delivers a positive and coherent brand experience to their users, and that their brand identity is translated into the user experience.
References:
* The 5 Elements of User Experience Design
* How to Create a Brand Experience That Works With Your UX
* Visual Design Basics
* Use Branding Sets in Experience Builder
* Content Design: What It Is and Why It Matters
* [How to Write Effective Web Content for Your Experience Cloud Site]
* [Interaction Design Basics]
* [Designing User Interfaces for Experience Cloud Sites]

NO.56 What is a goal of usability testing?

Showing users how to use the design in the right way

A Learning about the user’s behavior and preferences

Identifying the best variation of a page

NO.57 Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK’s users?

Experience Cloud

Sales Cloud

Marketing Cloud

Service Cloud

NO.58 What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

No special equipment needed

Natural process

Unblasedbehavior

Flexibility

Raw stream of thought

Salesforce User-Experience-Designer Exam targets those individuals who aspire to become certified Salesforce User Experience Designers. User-Experience-Designer exam is designed to assess the candidate’s knowledge, expertise, and skills in the field of user interface (UI) and user experience (UX) design. Salesforce Certified User Experience Designer certification validates the candidate’s ability to design and create intuitive and user-friendly interfaces for Salesforce applications.

Ace Salesforce User-Experience-Designer Certification with Actual Questions Sep 26, 2024 Updated: https://www.vcedumps.com/User-Experience-Designer-examcollection.html

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Prepare for the Actual Salesforce Designers User-Experience-Designer Exam Practice Materials Collection [Q42-Q58]

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