QUESTION 122
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

QUESTION 123
What is the intent of the Watch List in some notifications?

QUESTION 124
In the baseline platform configuration, which Incident Management function is limited to users with roles of either itil_admin or admin?

QUESTION 125
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)

QUESTION 126
What is the purpose of the “Send to event creator” check box in the notification form?

QUESTION 127
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)

QUESTION 128
Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

QUESTION 129
According to ServiceNow, it is recommended to use Widgets instead of Macros.

QUESTION 130
Which one of the following represents the overall lifecylce of a Request?

QUESTION 131
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

QUESTION 132
Which of the following ways can be used to create configuration items? (Choose all that apply.)

QUESTION 133
You can create only one change request from an incident.

QUESTION 134
A Requested Item may be associated with one or more Requests.

QUESTION 135
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

QUESTION 136
What is the purpose of “time_worked” field in incident table?

QUESTION 137
REVIEW
Which key performance indicators can be influenced by effective Problem Management? Select all that apply.

QUESTION 138
Recently a Salesforce org’s integration failed because it exceeded the number of allowed API calls in a
24-hour period. The integration handles a near real-time, complex insertion of data into Salesforce.
The flow of data is as follows:
* The integration looks up Contact records with a given email address and, if found, the integration adds a Task to the first matching Contact it finds.
* If a match is not found, the integration looks up Lead records with a given email address and, if found, the integration adds a Task to the first matching Lead it finds.
* If a match is not found, the integration will create a Lead and a Task for that newly created Lead.
What is one way in which the integration can stay near real-time, but not exceed the number of allowed API calls in a 24-hour period?

QUESTION 139
When a user selects Change > New, they are presented with a ___________ to select the type of change instead of being presented with a new Change form.

QUESTION 140
What is the minimum role required for a user to create an Emergency Change?

QUESTION 141
Which plugin should be activated to enable Article Versioning in Knowledge Management?