Authentic 820-605 Dumps With 100% Passing Rate Practice Tests Dumps [Q52-Q66]

Topic	Details
Topic 1	Identify critical success factors to connect to business outcomes Create mitigation plans that address risk factors
Topic 2	Identify potential expansion opportunities across the customer life cycle from a customer success plan Identify key stakeholder roles
Topic 3	Capturing moments of success Deployment planning Service subscriptions Identify customer barriers
Topic 4	Update customer success plan with expand opportunities Identify the product or solution purchased
Topic 5	Explain different IT purchasing and consumption models Analyze a customer health score Customer conversations and interactions
Topic 6	Validate the desired business outcome based on information obtained from key stakeholders Explain the customer lifecycle journey
Topic 7	Analyze the account baseline to identify gaps Define customer success (expected and unexpected value)

NO.52 Which expense is an operating expense (OPEX)?

payroll

computer equipment

software

office improvements

NO.53 What are two examples of leveraging data to identify a customer barrier? (choose two)

noting change in customer executive team

consulting the health index

providing training recommendations

reviewing installed base details

evaluating feedback from the customer operations team

NO.54 Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

help desk data

health score

risk management

telemetry

training surveys

NO.55 Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Share the report with the customer point of contact for license types B and D 3nd determine causes.

Run analysis on all the license types used by the customer on all platforms.

Provide trending information on license types B and D and share with all stakeholders.

inform the Sales Account Manager to position a new version of licenses types B and D with additional features.

NO.56 Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Customer Success Specialist

Technical Engineer

Sales Engineer

Solution Product Manager

NO.57 During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

operational

business

technical

data

NO.58 What is Quarterly Success Review?

new success plan that focuses on the upcoming goals for the customer.

gap analysis that focuses on the state of the customer’s current architecture.

technical analysis that outlines the implementation plan and adoption barriers.

a conversation that outlines key initiatives that are agreed upon in the success plan.

NO.59 On which two objectives should communication with customer executives focus? (Choose two)

return on investment

new sales

product improvement

user training

time to value

NO.60 Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?

technical barrier

cultural barrier

product barrier

cost barrier

NO.61 The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

market growth

risk management

sustainability

cost efficiency

NO.62 Which definition of customer success is true?

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

NO.63 Which two results of a successful customer onboarding stage are the most important? (Choose two )

account relationships identified

organization chart discussed

network diagrams discussed

desired business outcomes discussed

stakeholders identified

NO.64 From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

It provides the opportunity to address any changes in the customer’s experience or actions around the solution

It allows the customer to identify unused licenses so they can be addressed via a service improvement plan

Understanding your customer’s health directly enables renewals

It gives the customer valuable insight so they can automatically renew critical on time

NO.65 A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)

Have marketing write a blog post about the new solution.

Encourage the customer to purchase updated endpoints.

Block all alternative chat and video collaboration systems.

Conduct a survey to determine which collaboration solutions users are using.

Advertise additional user training sessions throughout the organization.

NO.66 A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes. Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)

Research the list of accelerators.

Review the account health score.

Analyze the adoption report.

Examine the recent QBR results.

Evaluate the architecture value cards.

Authentic 820-605 Dumps With 100% Passing Rate Practice Tests Dumps [Q52-Q66]

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