Q54. What feature can be used to route work requests to other channels where the customer might receive better service?

Q55. Of the following steps in the process of developing a cohesive early-project Strategy Design, which one is responsible for: Ensuring that the team is working for a goal that is meaningful and will bring valuable benefits to the organization?

Q56. Of the two ways of performing a usability test, which one is mainly focused on statistical analysis of the results?

Q57. What workflow function can be used to trigger a workflow rule every time a field is updated or edited?

Q58. Considering the importance of prioritization within the process of Roadmapping, what factor does this question seek to use to prioritize a given feature: How difficult would this process be to undertake?

Q59. Which tool is used to create reports, incorporate filters and select the Report Type?

Q60. Which Filter responds to this definition: ” Filter a report by the child object using WITH or WITHOUT conditions. Add subfilters to further filter by fields on the child object. “

Q61. Of the three core elements of Design Thinking, which is focused on reviewing whether the technologies they need to develop the solution are available?

Q62. Which of the three levels in which Human Centered Design can be applied is described here: Focused on the creation and development of connections between people, companies and groups.

Q63. Prototypes should be used to generate ideas and provide prompts for others to expand.

Q64. From where can CTIs be downloaded?

Q65. What can be used to build a community declaratively with components and/or templates?

Q66. In which phase of the Challenge Scoping process must researchers ask themselves the following question: Why is this strategy the right one for this given challenge?

Q67. Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Inspiration / Idea Generation

Q68. In a simplified way the following sentence embodies which of the solutions? “When we’re done building it, this is what it should be like.”

Q69. What type of people should be brought in to participate in the brainstorming sessions of the Idea Generation phase?

Q70. True or False? Users can use Salesforce Today to prepare for meetings, stay in touch with customers, quickly join conference calls, and generally manage your day.

Q71. Can a Delegated Approver reassign approval requests?

Q72. One of the most fundamental aspects of Idea Synthesis is come up with a large amount of ideas born out of a prompt.

Q73. In which phase of the Challenge Scoping process must researchers ask themselves the following question: What business, customer and social outcomes will this solution drive?

Q74. One of the most fundamental aspects of Idea Synthesis is kickstart the creation of a prototype.

Q75. Of the following types of roadmaps, which one is used for planifying the releases of several products in a comprehensive perspective.

Q76. Can SF Service offer multi channel support: chat, phone, mail, etc… ?

Q77. The following question is an example of which of these phases in the process of Strategy Research? “How might we make customers feel excited instead of frustrated during the waiting period for the delivery of our monthly magazine?”